Examining the Role of Thriving and Ambidexterity on Workplace Friendship and Innovative Work Behavior
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In today's uncertain business conditions, companies are required to nurture a benevolent work environment as well as superior employees to maintain their business innovation. The objectives of this study were to analyze the linkage between workplace friendship and employees innovative work behavior (IWB), with thriving at work and individual ambidexterity as mediating variables. This study was conducted in microfinance institutions (MFIs) in Central Java, Indonesia, where 398 salespeople from 56 MFIs participated in the survey. Smart-PLS was used to examine the structural equation model analysis. The result confirmed that workplace friendship significantly impacts innovative work behavior (β = .35, p = .00). In addition, the finding indicated that workplace friendship shares a positive influence on both thriving at work (β = .75, p = .00) and an individual's ambidexterity (β = .22, p = .04). On the other hand, the mediation test also demonstrated that thriving at work (β = .35, p = .00) and individual ambidexterity (β = .21, p = .04) are found to be mediators in the connection between workplace friendship and IWB. However, contrary to prediction, an insignificant effect has been found in the relationship between thriving and individual ambidexterity (β = .04, p = .72). This study recommends MFI managers to enhance thriving and ambidexterity of salespeople by nurturing workplace friendship so that it leads towards higher innovative work behavior.
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