Antecedents and Consequences of Organizational Citizenship Behavior among NGO Staff from Thailand, Myanmar, Laos and Cambodia

Abstract

This study intended to analyze the antecedents and consequences of organizational citizenship behavior (OCB) of the staff working at non-governmental organizations (NGOs) in Thailand, Myanmar, Laos and Cambodia. The 640 NGO staff were recruited to participate as the representative samples of this study. A stratified random sampling method was employed to obtain the participants in each country. Respondents were assessed using questionnaires on a 6 point Likert scale to measure the hypothesized structural equation model. A good fit was found for the structural and measurement models of the latent variables through confirmatory factor analysis and structural equation modeling. Positive relationships were found between organizational commitment, servant leadership, organizational citizenship behavior and team effectiveness. The findings emphasize the role played by organizational commitment and servant leadership in promoting desirable behaviors and outcomes for teams. The practical implications of the findings and some interesting methods for future research are discussed.