Knowledgeable “Chatbot”: Access to the Thinking’s person with discrimination vs. assault

Abstract

Academic articles title “Chatbot” approaches to the thinking of the discriminating or attacking people. Aimed of the objective to raise awareness of the users on the communication channel which used chatbot through reaching humans. Because of the power of the thinking and decide belongs to the user. The Artificial Intelligence (Ai) communication channel was only a decision-making component. Methodology: were used a qualitative research. Collecting data from in-depth interviews with key informants as purposive sampling, consist of 6 persons, 4 monks and 2 people. Results of study were found that User behavior by Chatbots gave a confidence in communicating with humans more than reliability on communication through the device, comfortable, reduce travel time, costs less, reduce both positive-negative interactions with humans. As for the user, should have judgment, read details. Although the younger generation were more likely to use chatbots to make decisions than older people. Because believed that seeing with touching and testing actually meet the needs. In terms of behavior, chat bots could recognize user behavior and select groups or product types consume. Conclusion: For decision making and the Ai system were complete There was very little usage error to access the chatbot service. Users need a positive way of thinking. Deliberate thinking to distinguish the necessity or needs. Choose the essence of communication to avoid mistakes. Suggestions: In modern marketing, humans might be viewed as attacked until it becomes threatened. Private matters were accessed the knowledgeable of chatbot communication in the online social era what it should be considered.