A Model for Developing Employee Performance in Public and Private Sector Organizations in Thailand

Abstract

This study aims to: 1) examine the success of employees in public and private organizations in Thailand; 2) identify the factors influencing their success; and 3) propose a developmental model applicable to various organizations for enhancing employee success. A mixed-methods approach was employed. The quantitative phase involved a survey of 400 employees from both public and private organizations, with data analyzed using descriptive statistics and structural equation modeling (SEM). The qualitative phase comprised in-depth interviews with 10 purposively selected key informants, including senior executives, human resource managers, middle-level supervisors, employee representatives, and experts in human resource development. Content analysis was used to interpret the qualitative findings. The results revealed that employee success is determined by several key factors: confidence and satisfaction in their work roles, supportive interpersonal relationships, satisfaction with financial benefits, and career advancement through entrusted leadership responsibilities. Moreover, the Buddhist principle of Iddhipada 4 (the Four Paths of Accomplishment) and the quality of work life were found to significantly influence employee success in both public and private sectors. Based on these findings, a holistic development model is recommended, integrating the cultivation of ethical values through Iddhipada 4 with the promotion of quality work life, thereby fostering motivation, organizational commitment, and sustainable employee success.