Social Innovation FOR sustainable disputes RESOLUTION OF Public Sector Dispute Mediation Center

Abstract

The objectives of this research were: (1) to study the operational structure, processes, and functional roles of community mediation centers in Phichit Province; (2) to analyze the problems and obstacles in the operation of community mediation centers in Phichit Province; and (3) to propose development guidelines for community mediation centers in Phichit Province. This qualitative research involved 15 purposively selected key informants. The primary research instrument was a structured interview, and the data were analyzed using content analysis. The research findings revealed that:

1. The operational structure and processes of community mediation centers in Phichit Province were established under the Mediation Act B.E. 2562 (2019). Each center must be initiated by a group of at least five community members and include at least one member who has completed a mediation training course certified by the National Justice Administration Development Committee (NJADC) under the law on the development of justice administration. The centers are primarily responsible for accepting mediation requests, conducting mediation procedures, and providing legal education to the public.

2. Analysis of problems and obstacles indicated that the centers have significantly reduced litigation burdens and expenses for both the public and the state. However, challenges remain in terms of administrative resources, relevant legal frameworks, and stakeholder participation.

3. The operational guidelines have been proposed in the form of the WORAPOL Model as a framework for the development and sustainable implementation of dispute mediation by the Community Mediation Center.