A DEVELOPMENT OF HIGH-PERFORMANCE GOVERNMENT ORGANIZATIONS ACCORDING TO OKRs PRINCIPLES TO ENHANCE THE MANAGEMENT OF THUNGSONG PROVINCIAL POLICE STATION IN NAKHON SI THAMMARAT

Abstract

This research article has objectives as followings: 1) To analyze high-performance government organizations based on OKR principles to improve police station’s administration;   2) To develop high-performance government organizations based on OKR principles to improve the administration of Thung Song Police Station, Nakhon Si Thammarat Province; and 3) To create a knowledge set and indicators for the development of high-performance government organizations based on OKR principles to improve the administration of Thung Song Police Station, Nakhon Si Thammarat Province. The research used a mixed-method approach, which included a questionnaire survey with a sample group of 147 police officers from Thung Song Police Station, in-depth interviews with 40 key informants, two focus group discussions with 12 experts, and research with 30 police officers from Thung Song Police Station. The result showed that: 1) The analysis of police station development in 8 aspects as followings; organizational leadership, strategic planning, customer focus measurement, analysis, and knowledge management, human resource focus, process management, management of Thung Song Police Station towards a high-performance public sector based on OKRs principles, and public sector management in line with Buddhist principles. In which, the average value of aspect management of Thung Song Police Station towards a high-performance public sector based on OKRs principles is the highest ( = 4.38) and the least in terms of measurement, analysis and management of knowledge is the lowest ( = 4.29); 2) In this regard, the implementation of the OKRs principle in developing Thung Song Police Station has been able to set 8 goals as followings; developing the working environment and supporting personnel to achieve their missions, The department continues strategic planning, the department operates in line with the needs of service recipients, the department has a knowledge management system, Promoting personnel's work skills, development of systems and work processes, the department operates according to the OKRs concept and the department operates according to Buddhism principles. There are 17 Key Results (KRs); and 3) The knowledge set, and indicators were presented as the SANGDAOW Model.