RISK MANAGEMENT, RESILIENCE CAPABILITIES, AND SUSTAINABLE CAPABILITIES TOWARDS THE BUSINESS CONTINUITY OF STATE ENTERPRISE AIRPORTS IN THAILAND

Abstract

This research aims to study risk management, resilience, and sustainability capabilities that contribute to the business continuity of state enterprise airports in Thailand. A qualitative research methodology was employed using the phenomenological approach, which focuses on understanding personal experiences from the perspective of key informants. A purposive sampling method was used targeting key informants involved in the Planning and Strategic Development Department of state enterprise airports in Thailand across seven major areas: Suvarnabhumi Airport, Don Mueang Airport, Chiang Mai Airport, Mae Fah Luang Chiang Rai Airport, Phuket Airport, Hat Yai Airport, and the headquarters. The key informants comprised 10 participants, including 3 senior executives, 3 mid-level managers, and 4 operational staff, with data collection continuing until theoretical saturation was reached. Data were gathered through in-depth interviews combined with non-participant observation by semi-structured interview guidelines. Thematic analysis was employed to analyze the data. The findings revealed that: 1) Risk management encompasses compliance and culture, strategy and objective setting, risk management processes, risk review and adjustment, and risk communication; 2) Resilience capabilities include of robustness to unpredictable events, readiness, adaptability to change, efficient resource utilization, crisis recovery, and crisis response capabilities; and 3) Sustainability capabilities cover of governance, social, environmental, and economic aspects. Together, these factors enable state enterprise airports to ensure business continuity and maintain ongoing operations without disruption.