INNOVATIONS DEVELOPMENT IN CONDOMINIUM MANAGEMENT TOWARDS PROFESSIONAL SUCCESS OF SMART SERVICE AND MANAGEMENT CO., LTD

Abstract

This research aims to 1) study the current conditions, problems, and needs for developing condominium management towards professional success and 2) develop management innovations for condominium success for Smart Service and Management Co., Ltd. This research is a research and development study utilizing qualitative research methods. There are 18 key informants, including residents of the Rhythm Ratchada - HuaiKhwang condominium and the executives and employees of Smart Service and Management Co., Ltd. Data were collected through in-depth interviews and analyzed using content and descriptive analysis. The results showed: 1) Current conditions indicate that maintenance inside and outside the condominium is well-managed, with cleanliness maintained, particularly in restrooms, and employees providing attentive care. A dedicated building technician regularly checks various systems, inspects equipment on residential floors, and ensures safety standards are met. However, problems include difficulties in supervising contracted companies to ensure compliance with contractual terms, parking management issues, budget management delays, and the inability to utilize funds promptly. There is also a need for enhanced management, particularly in maintenance, emphasizing the upkeep of engineering systems, tools, and equipment and ensuring that common areas remain clean and aesthetically pleasing at all times. 2) The innovations developed encompass comprehensive condominium management, including 2.1) Maintenance Innovation, 2.2) General Management Innovation, 2.3) Financial Management Innovation, and 2.4) Personnel Management Innovation