DIGITAL SKILLS TRAINING TO ENHANCE EMPLOYEES’ WORK PERFORMANCE IN INDUSTRIAL ORGANIZATIONS IN PATHUM THANI PROVINCE

Abstract

This research aimed to: 1) Examine employees’ work performance; 2) Investigate factors related to employees’ digital skills training; 3) Compare employees’ work performance; and 4) Analyze the influence of digital skills training on work performance. This study employed a survey research design using quantitative data. Data were collected through questionnaires administered to representatives of 360 industrial establishments in Pathum Thani Province. The sample size was determined using Yamane’s formula, and simple random sampling was applied. The statistical methods used for data analysis included percentage, mean, standard deviation, one-way analysis of variance (ANOVA), and multiple regression analysis. The findings revealed that: 1) Employees’ work performance, both overall and in each dimension, was at a high level ( = 4.07, S.D. = .728), with work quality having the highest mean score; 2) Digital skills training factors, both overall and in each dimension, were also at a high level ( = 4.01, S.D. = .781), with learning motivation receiving the highest mean score; 3) Employees with different lengths of work experience and job positions demonstrated statistically significant differences in work performance at the .05 level; and 4) The eight digital skills training factors jointly explained 38 percent of the variance in employees’ work performance (Adjusted R²=.382), in particular, learning motivation, job-related training content, managerial support, organizational support, pre-training digital skills, and training formats significantly influenced employees’ work performance. The results indicate that digital skills development should be implemented systematically, with emphasis on training content, learning processes, and organizational support in order to enhance employees’ work performance and strengthen organizational competitiveness in the long term.