Satisfaction of Service Users towards the Provision of Services Registration Department Bangrak District Office Bangkok

Abstract

The purposes of this research article are to (1) study level of service innovation factors of the registration department. Bangrak District Office; (2) study satisfaction level of service users with the registration department services Bangrak District Office; and (3) study relationship between service innovation factors that affect satisfaction with the registration department's services Bangrak District Office Bangkok, it is survey method study, the tools used in were questionnaires, the population used in the study included people who received services from the registration department Bangrak District Office in fiscal year 2022, used the random sampling method of 396 people, statistics used in data analysis include mean, standard deviation, correlation coefficient analysis, Hypothesis testing and multiple regression analysis. The result of the study found that service innovation factors, overall it is at high level, the aspect with the highest average was technology, followed by process Information and environment respectively. Satisfaction of users of the registration department's services, overall, it is at high level, the aspect with the highest average was the service staff aspect, followed by the process and duration of the service, building side Materials, equipment and technology, service quality and information, respectively. Relationship between service innovations factors Process aspects affect satisfaction with the registration department's services, procedures and duration of service, statistically; when testing the overall, picture of the relationship with the multiple correlation coefficient (R) the value was equal .928 and the predictive power (R²) was 91.60%, with statistical; the results of the hypothesis testing found that the factors Information and process aspects It affects satisfaction with the registration department's services, statistically.