Factors of Perception of Organizational Support and Organizational Commitment Affecting Organizational Citizenship Behavior of Petrochemical Employees in Map Ta Phut Industrial Estate

Abstract

This research articles aims to study (1) the factors of perception of organizational support that affect the organizational citizenship behavior, (2) the factors of organizational commitment that affect the organizational citizenship behavior Additional, (3) factors of perception of organizational support that affect the organizational commitment of employees in the petrochemical industry, Map Ta Phut Industrial Estate, Rayong Province. This research is quantitative in nature, using a questionnaire to collect data from a sample of 348 employees, selected through simple random sampling. The statistical methods used for data analysis include frequency distribution, percentage, mean, standard deviation, and multiple regression analysis. The results of the study indicate that: 1) Perception of organizational support factors that positively affect organizational citizenship behavior include job performance, job knowledge and career advancement, and emotional aspects. 2) All aspects of organizational commitment factors have a positive impact on organizational citizenship behavior. 3) Perception of organizational support factors that positively influence organizational commitment include job knowledge and career advancement, job performance, emotional aspects, and compensation and benefits. These findings highlight the importance of enhancing the perception of organizational support and organizational commitment to improve the organizational citizenship behavior of employees in the petrochemical industry at the Map Ta Phut Industrial Estate, Rayong Province.