Conflict Management of Medical and Public Health Services of Government Hospitals in the Three Southern Border Provinces

Abstract

The objectives of this research were 1) to study the conditions and important factors that caused conflicts between clients and medical and public health service providers of government hospitals in the three southern border provinces; 2) to analyze the nature of conflict resolution in both. successes and failures between clients and medical and public health service providers of government hospitals in the three southern border provinces; 3) to suggest appropriate guidelines for managing conflicts between clients and medical providers; and public health of government hospitals in the three southern border provinces This research uses a qualitative research methodology. by in-depth interviews to study the conflict management in medical and public health services of 4 public hospitals in the three southern border provinces. The results of the study revealed that the cause of the conflict was service behavior medical treatment communication skills. All hospitals have the policy to manage conflicts constructively in a peaceful way. Emphasis is placed on prevention and surveillance to prevent conflicts. if a conflict arises, there will be a negotiating team to settle the conflict and flexibility in conflict management by allowing the community to participate in conflict management. All hospitals have adopted the concept of a no-fault compensation system.