Factors and Results of Performance of Employees Working in Hotel Business Eastern Thailand

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kanyarat teerathanachaiyakun

Abstract

          The purposes of this research were to study casual factor of personnel in hotel business at eastern region of Thailand, to study influences of performances of personnel in hotel business at eastern region of Thailand, and to develop causal relationship model of personnel performances and business results in hotel business at eastern region of Thailand. The samples were 340 personnel in supervisory level and higher level in hotel business at eastern region of Thailand. Questionnaires were used as tool for data collection. Data analysis and data processing were operated by statistical application for research. The statistical significance was determined at 0.05. Frequency, Percentage, Mean, Standard Deviation, Confirmatory Factor Analysis and Assessment Feted Model with empirical data were employed for this research.


          The research findings suggest the managerial process variable, quality of work-life variable, and personnel performance and business operational result variables were consistent with the empirical data. Meantime, it was found that the managerial process variable had positive influenced directly to personnel performance and business operational result. Quality of work-life had positive influenced directly to personal performance variable and business operational results, whereas the personnel performance variable also had positive influenced directly to business operational results. Furthermore,  business operational result variable was indirectly affected by quality of work-life variable and managerial process variable through personnel performance variable.

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