Main Article Content
The purposes of this research were to study casual factor of personnel in hotel business at eastern region of Thailand, to study influences of performances of personnel in hotel business at eastern region of Thailand, and to develop causal relationship model of personnel performances and business results in hotel business at eastern region of Thailand. The samples were 340 personnel in supervisory level and higher level in hotel business at eastern region of Thailand. Questionnaires were used as tool for data collection. Data analysis and data processing were operated by statistical application for research. The statistical significance was determined at 0.05. Frequency, Percentage, Mean, Standard Deviation, Confirmatory Factor Analysis and Assessment Feted Model with empirical data were employed for this research.
The research findings suggest the managerial process variable, quality of work-life variable, and personnel performance and business operational result variables were consistent with the empirical data. Meantime, it was found that the managerial process variable had positive influenced directly to personnel performance and business operational result. Quality of work-life had positive influenced directly to personal performance variable and business operational results, whereas the personnel performance variable also had positive influenced directly to business operational results. Furthermore, business operational result variable was indirectly affected by quality of work-life variable and managerial process variable through personnel performance variable.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Article Accepting Policy
The editorial board of Thai-Nichi Institute of Technology is pleased to receive articles from lecturers and experts in the fields of business administration, languages, engineering and technology written in Thai or English. The academic work submitted for publication must not be published in any other publication before and must not be under consideration of other journal submissions. Therefore, those interested in participating in the dissemination of work and knowledge can submit their article to the editorial board for further submission to the screening committee to consider publishing in the journal. The articles that can be published include solely research articles. Interested persons can prepare their articles by reviewing recommendations for article authors.
Copyright infringement is solely the responsibility of the author(s) of the article. Articles that have been published must be screened and reviewed for quality from qualified experts approved by the editorial board.
The text that appears within each article published in this research journal is a personal opinion of each author, nothing related to Thai-Nichi Institute of Technology, and other faculty members in the institution in any way. Responsibilities and accuracy for the content of each article are owned by each author. If there is any mistake, each author will be responsible for his/her own article(s).
The editorial board reserves the right not to bring any content, views or comments of articles in the Journal of Thai-Nichi Institute of Technology to publish before receiving permission from the authorized author(s) in writing. The published work is the copyright of the Journal of Thai-Nichi Institute of Technology.
Anusara Warethip. (2016). Management process and business environment Influence.The competitive advantage of spa businesses in Prachuap Khiri Khan province. (Master's thesis Business Ownership Entrepreneurship Program, College Stamford International University). (In Thai). Retrieved from https:// spucon.spu.ac.th/
Aree Paisakunphan. (2010). Strategic Management. (In Thai). Bangkok: Academic Promotion Center.
Armstrong, Michael. (2009). Armstrong’s Handbook of Human Resource Management Practice. (11th ed.). London: Kogan Page.
Bartol, K. M., & Martin, D. C. (1997). Management. (2nd ed.). New York: McGraw – Hill.
Boonmee Punthai. (2011). Research methods and preliminary study. (In Thai). (2nd ed.). Bangkok: Ramkhamhaeng University.
Gupta, B. (2014). A Comparative study of Quality of Work Life in Nationalized and Private Banks. Journal of International academic research for multidisciplinary, 5(2), 42-53.
Hair, J.F. Jr, Anderson, R.E., Tatham, R.L. and Black, W.C. (1998). Multivariate Data Analysis. (5th ed.). Prentice-Hall, Englewood Cliffs, NJ.
Huse, E. F. and Cummings, T. G. (1985). Organization Development and Change. Minnesota: West.
Kalaya Vanichbancha. (2009). Using SPSS for Windows for data analysis. (In Thai). (8th ed.). Bangkok: Faculty of Commerce and Accountancy Chulalongkorn University.
Kaplan, R.S., and Norton, D.P. (1996). Using the Balanced Scorecard as a Strategy Management System. Harvard Business Review, Jan - Feb, 1996.
Kopf, O. (2016). The Business Intelligence Based Business Process Management Challenge. Informatics Economical, 20(1), 7-20.
Looya, A. (2014). A Conceptual Framework and Classification of Capability Areas for Business Process Maturity. Enterprise Information Systems, 8(2), 188-124.
Mathis, R. L., Jackson, J. H. (2003). Human Resource Management. (10th ed.). Cincinnati, OH: South –Western.
Nyuk-Ping, Ling. (2017). Proactive Behavior as a Mediator in the Relationship between Quality of Work Life and Career Success. International Journal of Business and Society, 18(4), 701-709.
Pasu desharin. (2011). PMQA handout in strategic planning. (In Thai). (5th ed.). Bangkok: Office of the Bangkok Insurance Commission.
Patcharapun Puttakarn. (2011). Problems and obstacles from organization management with Balanced Scorecard. Independent research. (Master's degree Department of Management, Faculty of Business Administration, Rajamangala University of Technology Thanyaburi).(In Thai). Retrieved from https://www.repository.rmutt.ac.th/handle/1.
Prajapati Trivedi. (2017). The Rise and Fall of India’s Government Performance Management System. Wiley online library. com journal Governance, 30(13), 337-341.
Robbins, S. P. (2005). Organizational behavior: Concepts, controversies, and applications. (11th ed.). Englewood Cliffs, NJ: Prentice Hall.
Sandhu, N., Prabhakar, R. (2017). Factors Influencing the Quality of Work Life in the Indian Banking Industry An Empirical Study. ICEBM, 3(2), 115-119.
Surachai Hankeeratikajorn. (2016). The study of the performance
of the machine maintenance department staff of Siam Toyota Industrial Company Limited. (Master of Public
Administration Program thesis Department of Public and Private Management College of Public Administration Burapa university). (In Thai). Retrieved from https://www2.gspa.buu.ac.th/library/searching.php.
Tadeu, R., Lacerda, O. (2016). Research Opportunities in Business Process Management and Performance Measurement from a Constructivist Vie. Knowledge and Process Management, 23(8), 18-30.
Thai Hotel Association. (2018). Hotel business market management. (In Thai). (4th ed.). Bangkok: Se-Education.
Thanadet Kittithornkun. (2009). Strategic management of a vacation home business in Phuket. (Master of Business Administration Thesis (General Administration), Ramkhamhaeng University). (In Thai). Retrieved from https://doi.nrct.go.th//ListDoi/listDetail?Resolve_DOI=10.14457/RU.the.2009.298
Vogel, R. (2018). How is the Use of Performance Information Related to Performance of Public Sector Professionals? Evidence from the Field of Academic Research. Public Performance & Management Review, 41(2), 390-414.