The Mediating Role of Job Satisfaction on The Relationship between Knowledge Management Practices and Employee Work Performance: The Private Banking Case in Myanmar

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Khin Nyein Nyein Soe
Aung Chan Aye

Abstract

     This study aimed to investigate the impact of knowledge management practices on employee work performance and the mediating role of job satisfaction on the relationships between knowledge management practices and work performance of private banks employees in Myanmar. Specifically, this study emphasized six dimensions of knowledge management practices, job satisfaction, and employee work performance. The quantitative research approach was used to investigate 434 valid responses collected via a questionnaire survey from the users of a private bank in Myanmar. Multiple regression analysis was used to analyze the data. This study found that three dimensions of knowledge management practices, knowledge sharing, knowledge application, and knowledge retention significantly impact on employee work performance and job satisfaction partially mediates on the relationships between knowledge management practices, except knowledge sharing, and employee work performance. The findings could contribute to the organizational performance context in the aspect of knowledge management practices and employee work performance. Moreover, the findings could be applied to the development HR strategies to improve performance.

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