Concepts of Satisfaction and Construction of Job Satisfaction Questionnaire

Abstract

This paper presents the importance of satisfaction in organization management, both public and private.  Satisfaction can be defined as an emotional state of an individual produced by achieving some goals meeting the needs and expectations. Job satisfaction can be defined as the attitudes of an employee toward a job, expressed in terms of liking or disliking the work characteristics, the rewards, and the work environments. It is assumed that job satisfaction can promote cooperation, smooth working, good working  atmosphere and impressive image, especially satisfaction of the customers. Job satisfaction can be assessed through feelings, thinking, and behaviors by observation, interviews, and questionnaires. Questionnaire is a preferred tool in Job satisfaction assessment. It should be constructed carefully and appropriately according to the theory of test and measurement. The findings should be interpreted for utilization in the organizational management improvement as needed.