Potential Structural Change of Labor Force from Corporate Perspectives

Abstract

          Advanced technologies are key factors enhancing industrial and digital revolution. According to the upcoming of Artificial Intelligence (AI) in Thailand, there are concerns on the future works and job reallocation. The aim of this study is to determine the perceptions of businesses on the abilities of human labor and robots or AI, where different types of labors, human and AI, suit different types of job duties.The data retrieved from 74 observations of firms collected from senior managers in various industries throughout Thailand during August 2018 through survey questionnaires. The corporate domain covers entrepreneurs who offer customer services, logistics, reception, call center, security, and advice functions. The results show that the entrepreneurs trust AI and robotics more than human in many tasks, leaving just the logistics, which interaction with customers is needed in the digital society, still be dominated by humans. Theurity, cede position. digital transformation by AI willing th each other.urate and efficient at interpreting human' results imply that it is unavoidable for Thailand to move toward the digital transformation which human labor and advanced technologies will be combined to work together, and somehow advanced technologies may take over human jobs in many tasks. It is also the evidence implying that Thailand is fast enough, at lease on the entrepreneurial side seen from their perspectives and perceptions, in moving toward the digital economy. This evidence is a significant warning to human labor to equip themselves with interaction skills for the works that cannot be replaced by AI.