Work Stress and Burnout among Human Resources Personnel in Private Higher Education Institutions in China: The Mediating Role of Job Satisfaction
Keywords:
Work Stress, Burnout, Job SatisfactionAbstract
As China’s private higher education institutions undergo transformative development, the Human Resources Department, as one of the core departments, faces significantly increased work stress, decreased job satisfaction, and intensified burnout among its staff. Although previous studies have focused on the relationships among these variables, the within-specific dynamics to the context of private higher education institutions in China remain insufficiently explored. This study aimed to 1) investigate the interactions among work stress, job satisfaction, and burnout, 2) examine the mediating role of job satisfaction between work stress and burnout, and 3) provide theoretical and empirical support for human resources management in private higher education institutions.
Using a quantitative research method, this study surveys the staff of Human Resources Departments in private higher education institutions in Yunnan Province, China, with a valid sample size of 423. Statistical methods were analyzed to examine the relationships and underlying mechanisms among work stress, job satisfaction, and burnout. The findings indicate that there is a significant positive correlation between work stress and burnout, with job
satisfaction serving as a significant mediator in this relationship. Specifically, the analysis revealed that work stress indirectly increases burnout by reducing job satisfaction.
Based on the results, this study underscores the importance of managing work stress in the context of private higher education institutions, demonstrates that enhancing job satisfaction can effectively alleviate burnout, and recommends that private higher education institutions adopt strategies to optimize the work environment, provide training and development opportunities, enhance the job satisfaction of Human Resources Department staff, and reduce burnout.
References
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328.
Bardoel, E. A., & Drago, R. (2021). Acceptance and strategic resilience: An application of conservation of resources theory. Group & Organization Management, 46(4), 657-691.
Bianchi, R., Verkuilen, J., Schonfeld, I. S., Hakanen, J. J., Jansson-Fröjmark, M., Manzano-García, G., Laurent, E., & Meier, L. L. (2021). Is burnout a depressive condition? A 14-sample meta-analytic and bifactor analytic study. Clinical Psychological Science, 9(4), 579-597.
Borritz, M., Rugulies, R., Bjorner, J. B., Villadsen, E., Mikkelsen, O. A., & Kristensen, T. S. (2006). Burnout among employees in human service work: Design and baseline findings of the PUMA study. Scandinavian Journal of Public Health, 34(1), 49-58.
Ganster, D. C., & Rosen, C. C. (2013). Work stress and employee health: A multidisciplinary review. Journal of Management, 39(5), 1085-1122.
Gazioglu, S., & Tansel, A. (2006). Job satisfaction in Britain: Individual and job related factors. Applied Economics, 38(10), 1163-1171.
Grifn, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50(2), 327-347.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Prentice Hall.
Hirschfeld, R. R. (2000). Does revising the intrinsic and extrinsic subscales of the Minnesota satisfaction questionnaire short form make a difference? Educational and Psychological Measurement, 60(2), 255-270.
Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337-421.
Hoppock, R., & Spiegler, S. (1938). Job satisfaction. Occupations: The Vocational Guidance Journal, 16(7), 636.
Khamisa, N., Peltzer, K., Ilic, D., & Oldenburg, B. (2016). Work related stress, burnout, job satisfaction and general health of nurses: A follow-up study. International Journal of Nursing Practice, 22(6), 538-545.
Kim, S. W., Price, J. L., Mueller, C. W., & Watson, T. W. (1996). The determinants of career intent among physicians at a US Air Force hospital. Human Relations, 49(7), 947-976.
Li, F., & Song, W. (2022). The nature and responsibilities of university functional departments in the perspective of governance modernization. Higher Education Research, 9, 30-38.
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422.
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). McGraw-Hill.
Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), 600-624.
Ran, L., Chen, X. Y., Peng, S. Z., Zheng, F., Tan, X. Y., Duan, R. Y., Li, P., & Mu, H. Y. (2020). Job burnout and turnover intention among Chinese primary healthcare staff: The mediating effect of satisfaction. BMJ Open, 10(10), e036702.
Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of work stress and job burnout on turnover intentions among hotel employees. International Journal of Environmental Research and Public Health, 19(15), 9724.
Schober, P., Boer, C., & Schwarte, L. A. (2018). Correlation coefcients: Appropriate use and interpretation. Anesthesia & Analgesia, 126(5), 1763-1768.
Skaalvik, E. M., & Skaalvik, S. (2017). Still motivated to teach? A study of school context variables, stress and job satisfaction among teachers in senior high school. Social Psychology of Education, 20(1), 15-37.
Smith, T. D., DeJoy, D. M., Dyal, M. A., & Huang, G. (2019). Impact of work pressure, work stress and work–family conflict on firefighter burnout. Archives of Environmental & Occupational Health, 74(4), 215-222.
Soto-Rubio, A., Giménez-Espert, M. D. C., & Prado-Gascó, V. (2020). Effect of emotional intelligence and psychosocial risks on burnout, job satisfaction, and nurses’ health during the COVID-19 pandemic. International Journal of Environmental Research and Public Health, 17(21), 7998.
Tong, R., Wang, X., Wang, L., Zhang, L., & Ma, W. (2022). A dual perspective on work stress and its effect on unsafe behaviors: The mediating role of fatigue and the moderating role of safety climate. Process Safety and Environmental Protection, 165, 929-940.
Weiss, D. J., Dawis, R. V., & England, G. W. (1967). Manual for the Minnesota Satisfaction questionnaire. Minnesota Studies in Vocational Rehabilitation, 22, 120.
Wu, F., Ren, Z., Wang, Q., He, M., Xiong, W., Ma, G., Wu, H., & Zhang, X. (2021). The relationship between job stress and job burnout: The mediating effects of perceived social support and job satisfaction. Psychology, Health & Medicine, 26(2), 204-211.