Assessment of Service Recipients Satisfaction of Mokhalan Subdistrict Administration Organization, Tha Sala, Nakhon Si Thammarat

Abstract

The objective of this research were 1) to study the level of satisfactory of the service recipients of Mokhalan Subdistrict Administration Organization. 2) to study the problem and ways to develop services of Mokhalan Subdistrict Administration Organization. The survey instrument was used to answer of 4 missions are 1) water supply 2) commercial registration 3) complaint handling 4) health insurance fund. Each mission is divided into 4 issues (processes, methods, authorities and facilities).

The results showed that in the water supply, the satisfaction of the service of authorities was highest at 4.84 followed by processes, facilities and methods have an average score of 4.75, 4.71 and 4.62, respectively. The satisfaction of commercial registration and health insurance fund mission are in line with the water supply mission. While in the complaint handling, service recipients were most satisfied with the facilities. The average score was 4.63, followed by processes, method and authorities have an average score of 4.62, 4.53 and 4.48, respectively. The suggestion from this study showed that the organization should increase the outreach channel. The information channel is also available to the needs of service recipients. There is insufficient support for access to some media channels, such as lack of access point to the organization’s website. Therefore, the organization should provide more service points, include a public relations officer to guide the service.