Business Intelligent Framework Using Sentiment Analysis for Smart Digital Marketing in the E-Commerce Era

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Published: Jan 10, 2023
DOI: https://doi.org/10.48048/asi.2023.252965
Keywords:
Business knowledge Market basket analysis Polarity classification Web business knowledge Product recommendation Web mining Artificial neural network

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Khin Sandar Kyaw
Department of International Business Management, Didyasarin International College, Hatyai University, Hatyai 90110, Thailand
Praman Tepsongkroh
Department of Tourism Industry, Didyasarin International College, Hatyai University, Hatyai 90110, Thailand
Chanwut Thongkamkaew
Department of International Business Management, Didyasarin International College, Hatyai University, Hatyai 90110, Thailand
Farida Sasha
Department of Management, Hatyai Business School, Hatyai University, Hatyai 90110, Thailand

Abstract

Since trading has been transformed into online platforms, marketing strategies have adapted to digital systems in order to enhance the Customer Relationship Management (CRM) in the E-commerce era. E-commerce systems are the most widely used digital platforms where customer information including personal, and behavioral information, flows as a big data stream. Conducting business intelligent observation on digital big data assists to improve digital marketing policy through the customer intention prediction, decision-making to advertise based on the target group clustering, and customer assist recommendation. To discover the business intelligent, sentiment analysis technology can assist as a solution to understand the customer behavior through the opinion mining where the natural language processing, text analysis, computational linguistics, and biometrics are conducted to analysis the customer information and feedbacks, for smart digital marketing applications. This research observes the applications of sentiment analysis in E-commerce systems as a comprehensive study, and the critical role of discovering business intelligent for smart digital marketing in E-commerce platforms is pointed out according to the technical perspective. Furthermore, the concept of a business intelligent framework integrated with the modelling of decision-making, prediction, and recommendation systems using the contribution of hybrid feature selection which is based on rule-based and machine learning-based sentiment analysis, is proposed for the future innovative smart digital marketing trend.

Article Details

How to Cite
Khin Sandar Kyaw, Tepsongkroh, P. ., Thongkamkaew, C. ., & Sasha, F. . (2023). Business Intelligent Framework Using Sentiment Analysis for Smart Digital Marketing in the E-Commerce Era. Asia Social Issues, 16(3), e252965. https://doi.org/10.48048/asi.2023.252965
Issue
Vol. 16 No. 3 (2023): Asia Social Issues: May - June
Section
Research Article
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Copyright: CC BY-NC-ND 4.0

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