Competency Modeling at an International Freight Forwarding Company in Bangkok, Thailand
Article Sidebar
Main Article Content
Abstract
This study presents a competency modeling exercise conducted at a company located in Bangkok, Thailand. The company provides international logistics and freight forwarding services. The findings of this study include the key competencies and competency gaps, as well as the organization development methods to fill those competency gaps. The study identifies the need for competency modeling and management based on the company’s strategic plan. Based on the review of the literature and the identification of one in-depth interview and multiple focus groups as the data collection method, a competency modeling process is devised. Referring to the data collected from the in-depth interviews and focus group discussions; the authors present the competency modeling process and identify the gaps for each job category. In the latter part of the study, the authors present the organization’s development methods, recommend ways to fill the competency gaps, and indicate the relevance of updating the competency scorecard every year. This study will be helpful for human resource managers, line managers, and supervisors in the logistics and supply chain industry. Moreover, the findings of this study will be helpful for the employees of such companies and their leadership and management alike. Considering the changes brought about by the pandemic, this study can be used by other logistics service providers as a benchmark for competency management.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright: CC BY-NC-ND 4.0
References
Belolipetskaya, A., Golovina, T., Polyanin, A., & Vertakova, Y. (2020). Transformation of the personnel competency model in the context of the transition to the digital economy. E3S Web of Conferences, 164, 09005.
Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., ... & Walker, K. (2020). Purposive sampling: complex or simple? Research case examples. Journal of Research in Nursing, 25(8), 652-661.
Campion, M. A., Fink, A. A., Ruggeberg, B. J., Carr, L., Phillips, G. M., & Odman, R. B. (2011). Doing Competencies Well: Best Practices in Competency Modeling. Personnel Psychology, 64(1), 225-262.
Casula, M., Rangarajan, N., & Shields, P. (2021). The potential of working hypotheses for deductive exploratory research. Quality & Quantity, 55(5), 1703-1725.
Chouhan, V. S., & Srivastava, S. (2014). Understanding competencies and competency modeling―A literature survey. IOSR Journal of Business and Management, 16(1), 14-22.
Cimini, C., Lagorio, A., Pirola, F., & Pinto, R. (2019). Exploring human factors in Logistics 4.0: empirical evidence from a case study. IFAC-PapersOnLine, 52(13), 2183-2188.
Cohen, D. J. (2015). HR past, present and future: A call for consistent practices and a focus on competencies. Human Resource Management Review, 25(2), 205-215.
Derwik, P., Hellström, D., & Karlsson, S. (2016). Manager’s competencies in logistics and supply chain practice. Journal of Business Research, 69(11), 4820-4825.
Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics, 5(1), 1-4.
Frederico, G. F. (2021). From supply chain 4.0 to supply chain 5.0: Findings from a systematic literature review and research directions. Logistics, 5(3), 1-21.
Fu, X. (2020). Digital transformation of global value chains and sustainable post-pandemic recovery. Transnational Corporations Journal, 27(2) 157-166.
Grzybowska, K., Awasthi, A., & Sawhney, R. (2020). Sustainable logistics and production in industry 4.0. Poland: Springer International Publishing.
Gurbuz, I. B., & Ozkan, G. (2020). Transform or perish: Preparing the business for a postpandemic future. IEEE Engineering Management Review, 48(3), 139-145.
Kaur, J., & Kumar, V. (2013). Competency mapping: A gap Analysis. International Journal of Education and Research, 1(1), 1-9.
Keahey, J. (2021). Sustainable development and participatory action research: A systematic review. Systemic Practice and Action Research, 34(3), 291-306.
Kipper, L. M., Furstenau, L. B., Hoppe, D., Frozza, R., & Iepsen, S. (2020). Scopus scientific mapping production in industry 4.0 (2011-2018): A bibliometric analysis. International Journal of Production Research, 58(6), 1605-1627.
Kotzab, H., Teller, C., Bourlakis, M., & Wünsche, S. (2018). Key competences of logistics and SCM professionals–the lifelong learning perspective. Supply Chain Management: An International Journal. 23(1), 50-64.
Kowalski, P., Gonzalez, J. L., Ragoussis, A., & Ugarte, C. (2015). Participation of developing countries in global value chains: Implications for trade and trade-related policies. Paris: OECD Publishing.
Kyngäs, H., Mikkonen, K. & Kääriäinen, M. (2020). The application of content analysis in nursing science research. Springer Nature.
Liboni, L. B., Cezarino, L. O., Jabbour, C. J. C., Oliveira, B. G., & Stefanelli, N. O. (2019). Smart industry and the pathways to HRM 4.0: implications for SCM. Supply Chain Management: An International Journal, 24(1), 124-146
Mackenzie, J., Tan, P. L., Hoverman, S., & Baldwin, C. (2012). The value and limitations of participatory action research methodology. Journal of Hydrology, 474(2012), 11-21
McKinnon, A., Flöthmann, C., Hoberg, K., & Busch, C. (2017). Logistics competencies, skills, and training: A global overview. Washington, DC: The World Bank.
McKinnon, A., Flöthmann, C., Hoberg, K., & Busch, C. (2017). Logistics competencies, skills, and training; logistics competencies, skills, and training: A global overview. Washington, DC: The World Bank.
Morris A. (2015). A practical introduction to in-depth interviewing. Los Angeles: SAGE.
Moser, A., & Korstjens, I. (2018). Series: Practical guidance to qualitative research. Part 3: Sampling, data collection and analysis. European journal of general practice, 24(1), 9-18.
Pryor, M. G., Anderson, D., Toombs, L. A., & Humphreys, J. H. (2007). Strategic implementation as a core competency: The 5P's model. Journal of management Research, 7(1), 3-17.
Rahi, S. (2017). Research design and methods: A systematic review of research paradigms, sampling issues and instruments development. International Journal of Economics & Management Sciences, 6(2), 1-5.
Reason, P., & Bradbury, H. (2008). Concluding reflections: Whither action research? (695-707). In Reason, P., & Bradbury, H. (Eds.). SAGE Handbook of Action Research Participative Inquiry and Practice. London: Sage Publications.
Russo, D. (2016). Competency measurement model. Retrieved from https://www.ine.es/q2016/docs/q2016Final00276.pdf
Salman, M., Ganie, S. A., & Saleem, I. (2020). The concept of competence: A thematic review and discussion. European Journal of Training and Development, 44(6/7), 717-742.
Sangka, K. B., Rahman, S., & Jie, F. (2015). Competencies of operations managers in Indonesian third party logistics and freight forwarding firms (pp. 1-26). In Proceedings of the 29th Annual Conference of the Australian and New Zealand Academy of Management (ANZAM 2015). Australia: RMIT University.
Sengupta, A., Venkatesh, D. N., & Sinha, A. K. (2013). Developing performance-linked competency model: A tool for competitive advantage. International Journal of Organizational Analysis, 21(4), 504-527.
Shamim, S., Cang, H., Yu, H., & Li, Y. (2016) Management approaches for Industry 4.0: A human resource management perspective (pp. 5309-5316). In Proceedings of the 2016 IEEE Congress on Evolutionary Computation (CEC). Vancouver, BC, Canada: IEEE.
Soderquist, E. K., Papalexandris, A., Ioannou, G., & Prastacos, G. (2010). From task‐based to competency‐based A typology and process supporting a critical HRM transition. Personnel Review, 39(3), 325-346.
Takey, S. M., & de Carvalho, M. M. (2015). Competency mapping in project management: An action research study in an engineering company. International Journal of Project Management, 33(4), 784-796.
Vazirani, N. (2010). Review paper: Competencies and competency model–A brief overview of its development and application. SIES Journal of management, 7(1), 121-131.
Voutsina, C. (2018). A practical introduction to in-depth interviewing. International Journal of Research and Method in Education, 41(1), 123-124.
Why Thailand Brochure. (2022). Office of National Economic and Social Development Council. Retrieved from. https://www.boi.go.th/index.php?page=thailand_advantages&language=en
Winkelhaus, S., & Grosse, E. H. (2020). Logistics 4.0: A systematic review towards a new logistics system. International Journal of Production Research, 58(1), 18-43.
World Bank. (2021). Thailand economic monitor, July 2021: The road to recovery. World Bank.
Yang, C. F., & Sung, T. J. (2016). Service design for social innovation through participatory action research. International Journal of Design, 10(1), 21-36.
Yuvaraj, R. (2011). Competency mapping. International journal of scientific & engineering research, 2(8), 1-7.