New Normal Payment Method among Elderly in COVID-19 Pandemic

Abstract

The study under the topic the of new standard payment method among the elderly in the COVID-19 pandemic aimed to investigate: 1) elderly payment behavior, 2) factors affecting payment platform selection, and 3) acceptance and adaptation toward digital payment among the elderly. The sample group was 400 elderlies in Nakhon Si Thammarat Province, Songkhla Province, and Phatthalung Province. The research collecting tool was the questionnaires, and the statistics used in analyzing data were frequency, percentage, mean, standard deviation, multiple regression, and Principal Component Analysis. Research findings showed as the followings. The first aspect, the financial behavior among elderlies, was mainly still in cash; however, the elderly chose to pay via digital platforms during the COVID-19 pandemic to access the finance state welfare or get financial aid from the government. Secondly, factors affecting the payment platform selection were payment security, convenience, age, educational levels, and familiarity with the payment platform. Thirdly, the elderly acceptance and adaptation toward digital payment were because of security and mistake concerns. Lastly, the result of hypothesis testing revealed that the electronic device owned, the frequency of cash payment, the frequency of cashless payment, and the digital payment experience during the pandemic situation all positively influenced the acceptance and adaptation among elderlies toward the digital payment with statistical significance of 0.05 (R=0.642), In contrast, the cofactors toward the payment platform selection among elderlies were categorized into 9 factors with a variable variation of 62.46 percent.