BUDDHIST INTEGRATION FOR MANAGEMENT EFFECTIVENESS DEVELOPMENT OF THE GOVERNMENT COMPLAINT CENTER UNDER THE PRIME MINISTER’S PERMANENT SECRETARY OFFICE

Abstract

The objectives of this research paper were to: 1. Study management effectiveness, 2. Study the factors affecting effectiveness, 3. Present integrated Buddhist integration for the development of management effectiveness. Conducted by the mixed methods. Quantitative research collected data using questionnaires with a total reliability value of 0.990 from samples of 389 people sampled according to Yamane's methodology analyzed data by related statistics.  Qualitative research used an in-depth interview method with 18 key informants key, analyzed data by content descriptive interpretation, data were also collected from 9 participants in focus group discussion.

The results showed that overall management effectiveness was at  high level ( =3.73). It was found that 1) the management process, as a whole, was at a very high level ( =3.66). For the development of effectiveness, it was found that: 1) The management process had a system to monitor and adjust the operation according to the situation. There were clear standards and timelines, coupled with the introduction of the Itthipadha 4 principle, 2) The itthibatha 4 principle was  the consensus side. Be willing to provide friendly service, ready to help, together with the viriya, principle side, i.e. thorough efforts, and chitta wass to provide good service. Clearly explain your legal rights. Responsible and vimamsa is to handle grievances according to the rules and resolve the issue effectively.