PUBLIC SECTOR MANAGEMENT IN THE DIGITAL AGE: APPROACHES AND CHALLENGES

Abstract

This academic article aimed to present Public Administration in the Digital Age: Approaches and Challenges. Public administration in the digital age is essential and important for national development. The use of digital technology to provide services to the public can create greater efficiency and transparency. In addition, it is necessary to develop the digital skills of personnel, create a platform that allows the public to access information, and develop policies that support changes, including upgrading the digital transformation of the public sector for flexible and agile administration and expanding to local government agencies, developing convenient and accessible services, creating added value to facilitate the business sector, and promoting public participation and disclosing open government data. Although public administration in the digital age has many advantages, there are still challenges that the public sectors must face, including inequality in access to technology, problems and challenges in developing digital government, including services, information, disclosure and participation, personnel, public infrastructure, laws, budget, and other aspects. Thailand still has other challenges related to the development of digital government in the past, such as the digital divide of service users in terms of resources and skills, and trust in digital services.