Journey of e-Government in Thai Society: Digital Era

Abstract

Thai digital government started from using computer technology for data processing. Due to advances of internet technology, governmental organizations have been able to increase their data exchange among different organizations. Many organizations can expand their services to people who live in the wider and more remote areas of the society.

The influence of emerging technologies such as cloud computing, big data, mobile technology, social media, artificial intelligence, and internet of things that facilitate paradigm shift among organizations in the governmental sector. Then, there have been technology applications in administration and social services.

In the digital government era, there are transformation and disruption of governmental policy at the national level. This results in the development of the government organizations for managerial innovation and new services such as service through mobile technology, using online social media for data and information dissemination, using cloud computing system for storing data on the internet, and using artificial intelligence for analyzing human behavior in society.

The Thai government’s digital policy is an extension of development from the electronic government; it has been developed by continuing previous policy and applying digital technology to the work system. On the development path of the Thai digital government, it has not only been determined by the force of digital economy but it has also been used as the advanced assessment indexes for the progress of international  organizations to control the reins in the following development.