Opinions of Hotel Employees on Essential English Language Skills in the Hotel Industry in the Eastern Coastal Provinces
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The purposes of this research study were to examine the opinions of hotel employees on essential English language skills in the hotel industry in the eastern coastal provinces, and to compare the relationships between the opinions and demographic characteristics of the employees. The survey research was conducted using a questionnaire, with a sample of 400 hotel employees. The sample collecting method was by means of multiple-stage sampling. The data were analyzed using descriptive statistics and referential statistic inference. The findings revealed the top - three rated opinions of the hotel employees on essential English language skills in the hotel industry. The first was the essential English language skills for communicating with customers using the hotel services; the second was the English language skills that help increase employability; and third was that the university-level education system should emphasize the essential English language skills for employment. The skills needed to be improved the most were speaking, writing, and listening. Apart from that, the differences in sex, education, and work experiences were related to the opinions of hotel employees on essential English language skills, with a statistical significance level of 0.01-0.001. This led to further understanding of the research outcomes in other dimensions. The research outcomes also contributed to the development of lifelong learning guidelines in the area.
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บทความทุกบทความเป็นลิขสิทธิ์ของวารสารวิชาการมนุษยศาสตร์และสังคมศาสตร์ มหาวิทยาลัยบูรพาเท่านั้น
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