DEVELOPMENT OF SELF-ACCESS LEARNING PACKAGE TO DEVELOP COMUUNICATIVE ENGLISH SKILLS OF RESTAURANT WORKERS IN DOISAKET HOT SPRING AREA, CHIANG MAI

Abstract

The research has its objectives as to 1) to construct a self- access learning package and 2) to study the satisfactions of restaurant workers in Doi Saket Hot Spring Area, Chiang Mai towards the self- access learning package. The samples of the study are 35 restaurant workers. The research instruments consist of 1) the questionnaire for collecting general data, surveying needs in developing restaurant workers’ communicative English skills, 2) the self- access learning package, 3) pretest and posttest and 4) the form for evaluating restaurant workers’ opinion and satisfaction towards self- access learning package. The statistics used in the research is Mean, Percentage and Standard Deviation.
The research results were found as follows :
1) The self- access learning package designed according to restaurant workers’ needs analysis consists of (1) Welcoming Customers (2) Taking an Order and Food Recommendation (3) Detailing menu and ingredients (4) Cooking and (5) Receiving Money. Followed by pretest and posttest before and after learning by using the self- access learning package, the results were found that the restaurant workers have their communicative English skills after learning higher than before learning with statistically significant point at .01.
2) The results show that the opinion and satisfaction of restaurant workers toward the self-access learning package were at high level (x̅ = 3.82) in average, arranged from most to least as beneficial use (x̅ = 4.03), contents (x̅ = 3.84), language (x̅ = 3.80), design (x̅ = 3.77) activities and exercise (x̅ = 3.66) respectively.