Security Management System on Crime : A Case Study of Active Shooting at Terminal 21 Korat Shopping Mall, Nakhon Ratchasima

Abstract

The objectives of this research article were 1) to study the problems of security management on crime; and 2) to present a security management system on crime from active shooting incidents at Terminal 21 Korat Shopping Mall, Nakhon Ratchasima. It was a qualitative research by interviewing key informants representing agencies that played important roles in the area and were responsible for overseeing and managing security, a total of 19 people, using semi-structured interviews. The results of the research found that 1) the problems of security management that arose was the security agencies and the relevant agencies did not yet have plans, a clear process to stop and manage the crime of mass shootings in public areas. In addition, officials did not know their roles in the operation. As a result, they were unable to stop the incident properly; and 2) security management system on crime from shooting incidents in the Terminal 21 Shopping Mall consisted of 2.1) input factors aspect, it was the preparation of an incident response plan by setting guidelines for practice, the role of each sector, including rehearsing the plan, 2.2) process aspect, it was the operation of responding to an incident. There must be an assessment of the incident, considering the environment, analyzing various contexts to plan to help the people and dealing with offenders as appropriate, 2.3) output factors aspect, they were operations after the incident. It was necessary to assess the damage and provide compensation to the victims, including legal action against offenders. (In the case of not being extrajudicial). In this case, it was necessary to draw lessons from security management to identify problems and obstacles in operations, which were feedback that will lead to improvements in response plans in order to raise security measures in the area and enable the security management system of shooting crimes to be effectively managed.