Document Management in the Disruption Era for Schools under Chiang Mai Primary Educational Service Area Office 5

Abstract

The purposes of this research article were 1) to study the conditions and problems of document management; 2) to compare the competency of document management; and 3) to develop document management process in the disruption era for the Office of the Educational Service Area and schools under Chiang Mai Primary Educational Service Area Office 5. This was a mixed methods research. The informants were divided into 3 groups: 1) 158 administrators and operators, 2) 6 administrators and operators, and 3) 3 experts, including 6 administrators and operators. The research instruments included 1) questionnaires, 2) structured interviews, 3) document management process assessment forms, and 4) document management process efficiency and effectiveness assessment forms. Quantitative data were analyzed using frequency, percentage, mean, and standard deviation. Qualitative data were analyzed using content analysis. The research results found that 1) the overall condition of the administration according to scope of document work in all 6 areas was at a high level. However, the overall problems of administration and document operations in the disruption era were at a high level. The most problematic aspect was the unclear administration and document operation process, 2) Chiang Mai Primary Educational Service Area Office 5 had an administration that was close to an excellent organization. However, Chiang Mai Primary Educational Service Area Office 5 still lacked a document administration manual and lacked a systematic monitoring and evaluation of document operations, and 3) the process of document management in the disruption era was the use of the AMSS++ management support system in document management. The operation steps were consistent with the POLC management process, consisting of planning document management in the disruption era, managing the organization of document management in the disruption era, being a leader in document management in the disruption era, and controlling document operations in the disruption era. The results of the evaluation of the document management process in the disruption era found that it was most appropriate and feasible. The results of the experiment using the document management process in the disruption era found that the efficiency and effectiveness of the document management process in the disruption era were overall at the highest level.