Communication Potential Analysis for Reporting Incidents and the Surveillance and Notification Systems of the Safety Surveillance Network of Rangsit City Municipality, Pathum Thani Province

Abstract

Management for a safe city, especially spatial management, was one of the challenges of urban growth. This research article aimed to analyze the potential of communication for reporting incidents and the surveillance and reporting system of the safety surveillance network, including problems, obstacles, and solutions. The pilot study area was Rangsit City Municipality, Pathum Thani Province. The qualitative research was used by conducting in-depth interviews and focus group discussions. The target communities and key informants were selected, totaling 60 people, including the executives of Rangsit City Municipality, police officers, Pratunam Chulalongkorn Police Station, community leaders, and residents of 5 communities, namely Rangsit Market Community, Kamnan Sangwan Community, Soi 83 Community, Khumklao Charoen Suk (Thai Tayin) Community, and Baan Eua Arthorn Rangsit Khlong 1. The research results found that 1) the safety surveillance network of Rangsit City Municipality had the potential to communicate and report incidents and had an efficient surveillance and notification system. However, it still needed to increase such potential to be faster and more efficient. The efficiency of the communication and notification system in the area was found to be due to the strength of the safety surveillance network that was coordinated; 2) problems and obstacles found were the integration of work management of related agencies, such as supporting the role of the Civil Defense Volunteer Network (CDV), the speed of police officers' work, the efficiency of communication channels, and the notification mechanism, which led to delays in response or assistance. Suggestions for solutions included planning the integration of work of related agencies, increasing support for CDV work, increasing the patrol cycle, installing CCTV cameras to cover the area, and introducing modern technology that was easily accessible to the public to help communicate, monitor, and report incidents.