Application of Digital Skills among Support Staff in Educational Institutions

Abstract

This academic article aimed to present the components of essential digital skills for job performance and the application of digital skills among support staff in educational institutions. It was found that the components of essential digital skills for job performance can be divided into three groups: basic skills, technical skills, and cross-functional skills. This enabled adaptation and development alongside changes in technology and work in the digital age. These skills can be applied to the work of support staff in educational institutions across seven key areas: general administration and clerical work, planning and strategy, human resource management, finance and financial management, information technology and communication, student services, and arts and culture dissemination, new knowledge was discovered regarding the digital skills of support staff in educational institutions. These 12 skills included: understanding skills, accessing skills, using skills, creating skills, analyzing skills, managing skills, applying skills, innovating skills, communicating skills, collaborating skills, complying skills with and applying digital laws, and digital security skills. Applying these digital skills will enhance work efficiency and elevate management in educational institutions to effectively respond to the challenges of the digital age. This will enable institutions to adapt to rapid changes, build high competitiveness in the education sector, and develop in a modern and sustainable direction.