The guidelines to Develop the Goods Export via the Wangtao Border Pass in Phontong, Champasak, Lao PDR

Abstract

The research aimed to study the problems in exporting goods via  the Wangtao border pass in Phontong,  Champasak and the guidelines for the goods export via the border pass in question.  The samples were 191 individuals, selected by a purposive sampling.  The research instruments were a questionnaire and an interview. Statistics used in data analysis were percentage, means, standard deviation, and content analysis. The research findings were as follows. The problems related to the goods exports by entrepreneurs  at Wangtao in Phontong were overall at a high level.  Economic problems were a key issue to exports.  Politically and legally,  merchandise was smuggled out illegally.  Socially and culturally, it was conspicuous that Thai and Lao holidays could have a huge impact on goods exports.  The guidelines for the development of the goods exports were as follows. Place or venues should be commensurate with the goods and service.  In terms of processes, the service providers could inform the agencies concerned whenever the problems arose.  As for the service providers, they should be friendly,  polite and hospitable.  As regards expenses,  the state agencies and entrepreneurs should hold a talk on the export tax.  Concerning the convenience for the service recipients, staff should be assigned to give advice and be ready to help when necessary.  As for information and news,  the announcement board should be attractive and pleasant to look at. In addition, there should be sufficient parking space.  The site or venues should be easy to access.  Technology should be utilized to make things easy to customers.  As regards stages in providing services,  unnecessary stages should be reduced.  More staff should be more available in rush hours.  As for information and public relations,  it can be done through the website and online communication.