A Development of the Efficiency in Registering and Protecting Enterprise in the City of Phontong, Champasak, Lao PDR

Abstract

The research aimed to study the service states in registering and protecting enterprise in the city of Phontong and to explore the needs to improve the service for the same purpose.  The samples were 291 individuals. The research instrument was a questionnaire.  Statistics used in data analysis were percentage, means and standard deviation. The research findings were as follows. The service in registering and protecting enterprise in the city of Phontong, Champasak was overall at a high level. As regards individual aspects,  the maximum aspect was clean and beautiful facilities. The staff tasked with providing the service performed their duty in a humble and polite manner. Concerning the facilities provided,  materials and equipment should be made readily available.  The needs to improve the efficiency of the service in registering and protecting enterprise were found to be at a high level.  Considering individual aspects, it was found that on equality and fairness, the officials should undertake their tasks on the same principle in all occasions.  On the improvement, the officials concerned were to conduct their tasks according to the needs of the customers.  They had to be well prepared to provide all kinds of service.  Furthermore,  the officials had to discharge their duties quickly and efficiently.