BUSINESS ETHICS FOR SUSTAINABILITY OF GARAGE SERVICE BUSINESS

Abstract

Business ethics is the moral principles and standards in guiding the behavior of business sector. It is the ethical practice towards others with fairness and consciousness of the business in order that it will be a tool to protect the rights, benefits and welfare of humans in society. It is generally said “A conscious and ethical businessman must have consciousness or ethics in precedent in his mind. It is difficult to stimulate a businessman to be ethical after he starts his business. Basic consciousness must exist since the beginning of one’s life.” Ethical problems may take place from the businessman himself in lacking knowledge and understanding concerning ethical principles or he may have knowledge and understanding but does not strictly follow the rules and regulations. These factors, thus, result in unethical practices. The creation of business ethics for sustainability of business includes 5 components including: ethics towards customers; ethics towards employees; ethics towards competitors; ethics towards trade partners, ethics towards society. The principle of Sangahavatthu 4 is also crucial including: Dana (generosity); Piyavaca (convincing speech); Atthacariya (rendering services); Samanattata (even and equal treatment). In overall, “servicing customers, having kind speech, rendering advice, regularly taking care” will satisfy the customers to be back for reutilizing the service.