RESULT OF THE FOOT MASSAGE WITH SERVICE MIND TRAINING PROGRAM ON THE DEVELOPMENT OF SKILLS AND SERVICE‐MINDEDNESS AMONG COMMUNITY MEMBERS

Abstract

This study employed a mixed-methods design to develop soft skills among the general public. The objectives were: 1) to evaluate the skill development of participants after receiving basic health foot massage training, and 2) to assess participants’ attitudes toward attending the Foot Massage with Service Mind training program. The target group consisted of 44 volunteers from the general public who agreed to participate in the research project. The research instruments included the Foot Massage with Service Mind curriculum, which demonstrated the highest level of quality, as well as a skill assessment form and an attitude interview form, both of which showed high quality. Skill levels were analyzed using mean scores, while attitudes were analyzed using content analysis
The findings were as follows:
1. All 100 percent of participants demonstrated basic health foot massage skills, reflecting a service-oriented mindset, decision-making ability, flexibility in applying massage techniques, and the ability to provide appropriate and accurate guidance to clients at a proficient level.
2. Participants expressed positive attitudes toward joining the Foot Massage with Service Mind training program. They recognized the importance of providing foot massage services to others, showed interest in further learning, and demonstrated an intention to apply the knowledge and skills gained from the training for practical use.