SATISFACTION OF THE PUBLIC WITH THE QUALITY OF SERVICE PROVIDED BY THE POLICE OFFICERS IN MUEANG NAKHON NAYOK POLICE STATION

Abstract

This research aims to: 1) study the satisfaction of the public with the quality of service provided by the police officers in Nakhon Nayok City Police Station, and 2) compare the satisfaction of the public with the quality of service provided by the police officers in Nakhon Nayok City Police Station. The research used a sample of 399 individuals who utilized the services of Nakhon Nayok City Police Station. Data was collected through surveys, and statistical software was used for data analysis, including percentage, frequency, mean (𝑥̅), standard deviation (S.D.), and statistical tests like T-test, One-Way ANOVA, and pairwise comparisons using the LSD method.

              The research results indicate that the overall public satisfaction with the quality of service provided by the police officers in Nakhon Nayok City Police Station is at a moderate level (𝑥̅ = 3.18, S.D. = 0.596). When considering individual aspects, the highest satisfaction is with the adequacy of service, which is at a moderately agreeable level (𝑥̅ = 3.31, S.D. = 0.732). This is followed by timeliness, which is at a moderately agreeable level (𝑥̅ = 3.21, S.D. = 0.665), consistency, also at a moderately agreeable level (𝑥̅ = 3.17, S.D. = 0.678), continuity, at a moderately agreeable level (𝑥̅ = 3.14, S.D. = 0.700), and progressiveness, at a moderately agreeable level (𝑥̅ = 3.05, S.D. = 0.762).    

              Regarding the hypothesis testing of public satisfaction with the quality of service provided by the police officers in Nakhon Nayok City Police Station, it was found that factors such as gender, occupation, age, education level, and income did not significantly affect public satisfaction, with a statistical significance level of .05.