A DIGITAL DATABASE–BASED RISK MANAGEMENT MODEL FOR EDUTAINMENT HISTORICAL TOURISM IN THE UPPER CENTRAL PROVINCES

Abstract

The current research was aimed to 1) analyze problems, risks and risk management of historical tourist attractions and 2) develop a digital database for use in risk management in form of mobile applications of historical tourist attractions. The research tools were questionnaires, for asking 427 tourists and focus groups with people involved in 4 historical tourist attractions, 5 people each, totaling 20 people. Data analysis included descriptive statistics and synthetic interpretation of the answers to identify issues, risks, and risk management. The information obtained was used as a database for developing a digital platform, in form of a mobile application. The research results were found that 1) the problems occurred were related to the tourist-attraction management. Problems were solved by promoting improvements and developments in various areas. 2) Risk analysis was revealed that there were risks from travel, risks to life and property, risks from epidemics, risks from the environment, risks from the unpreparedness of tourist attractions, and risks from tourists lacking good awareness. In addition, 3) Risk management could be achieved through reduction of avoidance, diversification, and acceptance. This could be displayed in the form of infographics to effortlessly understand and represent a part of each province’s information in an application that could be easily accessible and conveniently use. This could help plan a trip and make a travel decision.