ไทยThe Adaptation of the Damrongtham Centers During the COVID-19 Pandemic: The Role of Digital Transformation of the Khon Kaen Damrongtham Center

Abstract

The study of The Adaptation of the Damrongtham Centers During the COVID-19 Pandemic: The Role of Digital Transformation of the Khon Kaen Damrongtham Center has purpose to 1) study the complaint receiving model under the COVID-19 pandemic of the Khon Kaen Damrongtham Center, and 2) study the structure of the Khon Kaen Damrongtham Center adaptation during the COVID-19 pandemic by using qualitative research with specifically in-depth interviews technique from 6 interviewees. The research results found that the complaint-receiving model implemented at the Khon Kaen Damrongtham Center during the COVID-19 pandemic utilized online systems provided by the Damrongtham Center. The findings revealed a decrease in complaints received in person, but an increase in online complaints.

Keywords: Damrongtham Centers, Complaint, Digital Transformation