Application of Cloud Computing Technology for the Management of Separate Metered Waterworks Systems in Soi Rong Poon Community, Huai Khwang District

Abstract

This study aimed to: 1) analyze a cloud computing system for managing separate metered waterworks in Soi Rong Poon Community, Huai Khwang District, 2) develop a cloud-based system for managing separate household water usage, and 3) evaluate the efficiency of the developed system. Preliminary data were collected through in-depth interviews with five residents, which revealed that the community relied on a shared main meter with additional sub-meters for each household. However, the community lacked an effective system for storing and disseminating water usage information. To address this, a cloud-based management system was developed using Google Sheets, Google Apps Script, AppSheet, and Line Official Account, along with a chatbot for automated interaction. The sample consisted of 73 residents, selected purposively. Research instruments included semi-structured interviews and a satisfaction survey, with reliability confirmed by Cronbach’s Alpha of 0.865.            The research results found that the developed system comprised six main components: 1) staff information management, 2) water user information management, 3) water usage monitoring, 4) a cloud-based database system, 5) notification and communication via Line Official Account, and 6) water bill payment. The system’s efficiency was evaluated in four aspects: consistency with objectives (𝑥̅=4.32, S.D.=0.64), usability (𝑥̅=4.38, S.D.=0.61), functionality (𝑥̅=4.31, S.D.=0.61), and personal data security (𝑥̅=4.30, S.D.=0.62), all at a high level. These findings indicate that the developed cloud-based water management system effectively meets user needs and enhances water usage management in the Soi Rong Poon Community.