Designing Supplier Performance Evaluation Criteria for Automotive Parts Using Factor Analysis Approaches: A Case Study

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สุนีย์พร อุ่นสมัย
พัชราภรณ์ ญาณภิรัต

Abstract

The objective of this paper is to design performance criteria of automotive parts suppliers of the selected case study; an automotive manufacturer in Thailand. The proposed performance criteria were based on the perspective level of the company case such as Balanced Scorecards, Safety Activities, and Total Quality Management complying with all the required criteria of Thailand Quality Award. The empirical study was undertaken by the survey via questionnaire and interviewing techniques from the sampling stakeholders. The factor analysis was applied to analyze correlation and to combine among the significant criteria. The result showed that the proposed criteria were fulfilled the requirements at the perspective level and enhancing customer satisfaction.

Article Details

Section
Research Article

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