Public Quality Service Accoding to Sankhahavatthudhamma Principles of Ram Subdistrict Health Promoting Hospital Mueang Surin District, Surin Province

Abstract

This research article aimed to study the quality of services according to the principles of Sangha Vatthu Dhamma at Ram Subdistrict Health Promoting Hospital of Muang Surin District Surin Province. The data was collected from the questionnaires. The population of this study were 383 people. The statistics used to analyze the collected data were percentages, means, and standard deviations. And test the hypothesis using a t-test, one-way analysis of variance (One-way ANOVA), pairwise testing using the LSD method, and in-depth interviews with 14 informants.

          The research results found that:

        1.Quality of services according to the principles of Sangha Vatthu Dhamma at Ram Subdistrict Health Promoting Hospital of Muang Surin District Surin Province Thailand, was at a high level ( = 4.10, S.D. = .278).

         2. Comparison of the quality of services provided quality of services according to the principles of Sangha Vatthu Dhamma at Ram Subdistrict Health Promoting Hospital of Muang Surin District Surin Province Thailand, classified by personal factors, it was found that gender, status, age, and educational level and different careers. There is quality of services according to the principles of Sangha Vatthu Dhamma at Ram Subdistrict Health Promoting Hospital of Muang Surin District Surin Province Thailand, was with differences as statistically significance at 0.05.

          3. Guidelines for developing the quality of public service according to the principles of Sangha Vatthu Dhamma at Ram Subdistrict Health Promoting Hospital of Muang Surin District Surin Province Thailand. The process and procedures for providing services must be systematic, with concise, equal steps, giving clear advice, accurate, and simple to understand the pieces of information. Service staff Officials must have an open mind. Pay attention to service and have polite speech in terms of facilities. The hospital must be ready for flexibility of personnel, locations, and equipment for medical treatment and safety for service recipients in terms of trustworthiness, that is, be friendly, and ready to give advice. Have appropriate behaviours according to one's role and duty.