Investigating Health Literacy and Understanding of Telemedicine in the Context of Complicated Diseases among Thais

Abstract

        This research aims to investigate the health literacy and understanding of telemedicine services among the public, focusing on specific complicated disease such as stroke, cancer, substance abuse treatment, and environmental health related to PM2.5. Utilizing a mixed-method approach, including survey research with a sample of 1,000 participants from various regions nationwide and in-depth interviews with 29 individuals.

        The results reveal that the sample group possesses substantial health knowledge regarding telemedicine and acknowledges various benefits, including time and cost savings in travel, and convenience in accessing medical services. Notably, 56.10% of the sample group has utilized telemedicine services for over 8 months, primarily through advance appointment scheduling. The participants exhibit a high level of health knowledge regarding complicated disease and maintain a moderate level of access to information and communication with healthcare professionals.

        In-depth interviews provide insights into the understanding of specific complex health conditions. Participants comprehend the challenges associated with conditions like stroke, where symptoms may not be readily apparent, cancer requiring endurance and continuous treatment, and substance abuse treatment necessitating individual decision-making. Additionally, awareness of environmental factors contributing to health issues is limited. Importantly, the interviews indicate a positive perception of telemedicine's potential to support the treatment of these complex health conditions.