NEXORA Chatbot: A Generative AI Communication Innovation to Support Frontline Staff in Harm Reduction for Chemsex
Keywords:
Chatbot, Generative AI, Chemsex, Behavior Change Communication, Men Who Have Sex with Men (MSM)Abstract
This study aims to explore the role of NEXORA, a chatbot powered by Generative AI, in supporting frontline staff working with men who have sex with men (MSM) engaged in Chemsex. The research investigates how the chatbot enhances psychosocial understanding, improves communication strategies, and bridges linguistic and emotional gaps between staff and clients. Using in-depth interviews with three staff members from a non-profit organization, the study assessed their experiences and perceptions after interacting with the NEXORA chatbot. Findings reveal three key dimensions of impact: (1) identifying communication system limitations in current harm reduction services for Chemsex users, (2) functioning as a simulated learning tool that helps staff better understand the motivations and emotional contexts of users, and (3) acting as a psychologically safe space for exploring sensitive topics without fear of judgment. The study highlights NEXORA’s potential as a training and support tool in harm reduction communication, particularly for building empathetic and trust-based relationships between service providers and vulnerable populations.
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