School Administrators' Conflict Management under Pathum Thani Primary Educational Service Area Office 2

Abstract

The purposes of this research were 1) to study conflict management and 2) to study guidelines of conflict management in schools under Pathum Thani Primary Educational Service Area Office 2. The sample used for this research was 302 government teachers in Pathum Thani Primary Educational Service Area Office 2 in the academic year 2019 using a cluster random sampling method from a total population of 1,310 people and in-depth interviews with six key informants. The tools used for data collection were questionnaires and interviews. The statistics used for data analysis were frequency, percentage, mean, standard deviation and analysis of descriptive content. The results of the study were as follows: 1) conflict management under Pathum Thani Primary Education Service Area Office 2, overall was at moderate level, 2) conflict management guidelines of school administrators under Pathum Thani Primary Education Service Area Office 2 were as follow: 2.1) in the aspect of competition, it will be used in case of urgent official issues and important issues to make decisions quickly without waiting which must not be in violation of government regulations, 2.2) in the aspect of coordination and cooperation, there will be negotiation for mutual understanding and finding solutions of problems through the meeting resolution to adjust the understanding and cooperation to continue working together, 2.3) in the aspect of compromise, all parties should be able to negotiate with each other to create mutual understanding, 2.4) in the aspect of avoidance, when problems arise, the conflict over the problem is so small that it will not adversely affect the school. The school administrators should remain neutral and not involve themselves in the issue, and 2.5) in the aspect of an accommodating, a context of teachers’ organization culture should be studied. If the teachers have rational guidelines without breaking government regulations, the school administrators should step down so that the organization can go on and to create unity in the organization.