The Guidelines for the Personnel Competency Development of airlines in Thailand

Abstract

The objectives of this research were 1) to study the general conditions of the personnel competency development of airlines in Thailand; 2) to study the components of the personnel competency development of airlines in Thailand; and 3) to study the guidelines for the personnel competency development of airlines in Thailand. This was a qualitative research by using the interview form as a tool. This research consisted of eight executives and heads of an aviation organization who came from the organization's main agency and support agency. Data were analyzed by using content analysis techniques. The results of the research showed that 1) in terms of the general conditions of the personnel competency development of airlines in Thailand, various knowledge was created for employees by online learning management. Personnel will have more technological knowledge. There was a clear increase in measurement and evaluation as well as to build morale; 2) in the aspect of components of the personnel competency development of airlines in Thailand, the focus will be on the following: knowledge, skills, personal concepts, attitudes, and motivations; and 3) the airline's human capital development guidelines provided guidelines for staff training through technological processes and online in the current situations including the development of personnel to learn on their own under the standards of the International Airline Association Law and civil aviation strictly.