Effectiveness of Operational for Enhancing High Performance Organization of Patrol and Special Operation, Metropolitan Police Bureau

Abstract

This research included the following objectives: 1) to study the relationship between factors of modern organization management, specific characteristics of a high performance organization, and leadership of modern organization of the Patrol and Special Operation Division, the Metropolitan Police Bureau and the quality of organization management according to the qualifications of Public Sector Management Quality Award (PMQA); 2) to study factors of modern organization management, leadership, and specific characteristics of a high performance organization resulting the effectiveness of operational guidelines for enhancing a high performance organization of the Patrol and Special Operation Division, the Metropolitan Police Bureau; and 3) to study the guidelines in specifying strategies for enhancing a high performance organization of the Patrol and Special Operation Division, the Metropolitan Police Bureau. It was the mixed methods research of both quantitative and qualitative.  For quantitative research, 310 samples were selected through simple random sampling. For qualitative research, there were 7 key informants.  The tools used for collecting data were questionnaires. Statistics used for description, analysis and synthesis were frequency, average and standard deviation (S.D.) and multiple linear regression were used as inferential statistics. The findings of this research revealed that the relationship between factors of modern organization management, specific characteristics of a high performance organization and modern organizational leadership of the Patrol and Special Operation Division, the Metropolitan Police Bureau and the quality of organization management by the qualifications of Public Sector Management Quality Award (PMQA) was in accordance with the result of this research finding that a high performance organization included the factors of organizational strategies, leadership, and qualitative personnel as well as personnel development in all levels to be equipped with knowledge and expertise, flexible organizational structure, technological provision for operation and other management factors of modern organizations. For the specific factors of a high performance organization management, leadership, and specific characteristics of a high performance organization of the Patrol and Special Operation Division, the Metropolitan Police Bureau, the research revealed that directing, specifying strategy, structuring organization, managing style or controlling, coordinating or team building, enhancing skills, operating system, accepting common values,  and leadership including other management factors affected the operation towards a high performance organization.  This research achieved the objectives of strategic operational guidelines for enhancing a high performance organization of the Patrol and Special Operation Division, the Metropolitan Police Bureau.