GUIDELINES FOR CONFLICT MANAGEMENT OF SCHOOLS UNDER THE BURIRAM PRIMARY EDUCATIONAL SERVICE AREA OFFICE 2

Abstract

The objectives of this research were: 1) to study conflict conditions of schools under the Buriram Primary Educational Service Area Office 2; 2) to compare conflict conditions within schools under the Buriram Primary Educational Service Area Office 2 based on gender, age, and experience; and 3) to provide guidelines for conflict management of schools under the Buriram Primary Educational Service Area Office 2. The sample group consisted of 288 school administrators and teachers who are the head of personnel department received from a multi-stage sampling. A questionnaire was used as a research tool for data collection. Statistics used for data analysis were frequency, percentage, and mean. Independent T-test and F-test (One-Way ANOVA) were also applied for statistical testing. The study found that: 1) The overall conflict condition of schools under the Buriram Primary Educational Service Area Office 2 is at a moderate level. When considering each aspect, the study showed that all 3 aspects are at a moderate level which can be arranged in descending order as follows: (1) personnel; (2) organizational condition; and (3) interaction. 2) Generally, there are differences in terms of gender, age, and experience according to a comparison of conflict conditions of schools under the Buriram Primary Educational Service Area Office 2. 3) Guidelines for conflict management of schools under the Buriram Primary Educational Service Area Office 2 are presented as follows: Determine the structure, roles, duties and assignments that are appropriate for the person's abilities. Set a clear regulation and a corporate culture to raise awareness of work.  A clear supervision calendar must be set based on the teacher's needs. Administering the schools based on the principle of good governance, transparency, and fairness. In addition, do not choose sides and be neutral. Create challenges and make sacrifices when goals are achieved.