STUDY INVESTIGATES THE CAUSED OF OVERDUE DEBT AND PROPOSES SOLUTIONS TO REDUCE OUTSTANDING DEBTS AMONG CUSTOMERS AT THE GOVERNMENT HOUSING BANK IN RAYONG PROVINCE

Abstract

This independent study investigates the causes of overdue debt and proposes solutions to reduce outstanding debts among customers at the Government Housing Bank in Rayong Province. The study involves a sample group of 10 loan employees from the bank in Rayong Province. Data collection utilizes interviews as the primary instrument, and the analysis incorporates both quantitative methods, such as frequencies and percentages, and qualitative data analysis through Content Analysis. The study reveals that a majority of respondents are male, aged between 41-50, holding the position of loan officers with 4-6 years of working experience in various branches. The debtor profiles include those with regular income, ranging from 15,001 to 30,000 baht, seeking loans for home purchases within a credit limit of 700,000 – 1,500,000 baht. Solutions to address outstanding debts involve comprehensive assessments, including credit information checks, financial scrutiny, and interviews with borrowers to evaluate financial behavior, discipline, income, expenses, job security, and family obligations. The study recommends guidelines for tackling the root causes, emphasizing a careful evaluation of income, expenses, job security, family status, and the intent to buy a house. These findings provide valuable insights into mitigating overdue debt issues and improving the financial health of the Government Housing Bank in Rayong Province.