Accessibility and Connectivity Performance of Passenger Terminal to Using Behavior

Abstract

This research aimed to 1) examine service usage behavior and factors affecting the use of passenger bus terminals among local users, 2) investigate the accessibility efficiency of passenger bus terminals for local users, and 3) investigate the connectivity efficiency of passenger bus terminals for local users. This study employed a survey research design using questionnaires to collect data from a sample of 400 users of the Chonburi Passenger Bus Terminal, selected through purposive sampling. Data were analyzed using descriptive statistics.
The research findings revealed that:
1. Regarding service usage behavior and influencing factors, most users were female, aged between 21 and 30 years, and used the passenger bus terminal once a month. The primary reason for using the service was its proximity to their residence. Most users accessed the terminal during 12.00–17.59 hrs., spent less than one hour per visit, and traveled to the terminal by private car.
2. Regarding accessibility efficiency, users reported a high level of satisfaction, particularly in terms of travel convenience, distance, and modes of access to the terminal.
3. Regarding connectivity efficiency, users also reported a high level of satisfaction, especially with service quality and the continuity of the service system. In addition, hypothesis testing indicated that differences in gender and income significantly affected satisfaction levels regarding the connectivity efficiency of the passenger bus terminal at the 0.05 level of statistical significance.