The Development of Outpatient Service of Public Health Service Center, Surat Thani Municipality, Bueng Khun Thale, Muang Surat Thani District, Surat Thani Province

Abstract

This research aimed to develop an out-patient service system of the Public Health Service Center, Surat Thani City Municipality, Bueng Khun Thale, Muang Surat Thani District, Surat Thani Province. The operating procedures were defined in three phases, consisting of           1) the pre-development phase of the out-patient department service system. The purposive sampling was eight people, consisting of medical physicians, registered nurses, public health technical officers, pharmacists, who perform related tasks, and service receivers. The data were collected by in-depth interviews about problems and obstacles in providing out-patient department services, 2) the out-patient service system development phase. The purposive sampling was eight people, consisting of medical physicians, registered nurses, public health technical officers, service receivers. The research instrument was a focus group discussion with a professional team serving the design of the service system, and 3) the model trial and evaluation. The sample consisted of 226 service receivers. The research instruments were divided into three parts: 1) personal information questionnaire, 2) satisfaction questionnaire of screening system, medical record service, and treatment service, and 3)open-ended questionnaire about the recommenddations. The data were analyzed by descriptive statistics such as percentage, mean, standard deviation, and content analysis.

This research indicated that the system development results cover the screening system, medical record service, and treatment service. The overall samples were satisfied with three service systems: 1) screening, 2) medical record service, and 3) treatment service was at the highest level (M = 4.58, SD = 0.53). This system development results can apply for improving service quality to increase the satisfaction of service receivers.