The applications of New Public Service concepts in Thailand and other countries

Abstract

The objectives of this study were to present the concept of New Public Service, the applications of New Public Service concepts in other countries, the application of New Public Service concepts in Thailand, and guidelines for developing a New Public Service model for Thailand.

The document review reveals that New Public Service concept sparks a reformation of state roles in providing public services by positioning the state as a “listener” to the citizens’ voices rather than a “commander;” in countries such as Sweden, Canada, Australia, England, and the United States prioritize public service through public participation and trust-building between the state and the citizens; the provision of public services in Thailand, specifically through the case of the Baan Mankong project, reflects an integration of cooperation in providing public services, with agencies in the form of public organizations supporting community organizations and networks in solving local community issues; and key guidelines for developing a new public service model for Thailand include emphasizing listening over commanding by the state, fostering integrated collaboration across various sectors, integrating social capital within communities, prioritizing diverse models and approaches to public service, and applying technology and innovation into public service.